Terms and Conditions

Sponsor Licence Compliance Guru, operated by Nara Solicitors Ltd, Spaces Canary Wharf, 25 Cabot Square, London E14 4QZ, United Kingdom. Authorised and regulated by the Solicitors Regulation Authority (SRA No. 8006464).
Last updated: 29 July 2026. This draft is pending legal sign-off.

Introduction
Definitions
About the service — and what it is not
Separate legal services
Registration and your account
Your responsibilities as a sponsor
Acceptable use
Plans, seats and fees
8A. Free trial
Your data and documents
Intellectual property
Data protection
Reminders and automated indications
Availability, changes and support
Suspension and termination
Disclaimers and liability
Your indemnity to us
Force majeure
Changes to these terms
General
Governing law and disputes
Contact

1. Introduction

These terms and conditions (the “Terms”) govern access to and use of the Sponsor Licence Compliance Guru platform, website and related services (the “Service”), operated by Nara Solicitors Ltd (“we”, “us”, “our”), a law firm authorised and regulated by the Solicitors Regulation Authority (SRA No. 8006464). By registering an account or using the Service you (“you”, the “Customer”) agree to these Terms. If you do not agree, do not use the Service. If you accept these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Definitions

In these Terms:

“Service” — the Sponsor Licence Compliance Guru platform, website and related services.
“Customer” / “you” — the organisation (or individual) that registers an account, and any users it authorises.
“Customer Data” — all data and documents you or your users enter into or upload to the Service, including Worker Records.
“Worker Records” — records about your sponsored or prospective workers (personal, employment, immigration and right-to-work details and documents).
“Plan” and “Seats” — the subscription tier you hold and the number of worker records it permits.
“Main Agreement” — these Terms together with the Privacy Notice, Cookie Policy and the Data Processing Agreement, which form part of them.

3. About the service — and what it is not

Sponsor Licence Compliance Guru is a software platform that helps UK sponsor-licence holders keep, organise and monitor their own compliance records: sponsored-worker details and documents, key dates and reminders, reporting-deadline tracking, attendance records, and organisation-level sponsor-duty records. The Service is intended for business use by persons aged 18 or over.

The platform is a self-service record-keeping tool. For clarity:

The platform’s outputs are not legal advice. Automated indication based on the information you entered. Not legal advice and not a confirmation of compliance.
Using the platform does not, by itself, create a solicitor–client relationship with Nara Solicitors. A solicitor–client relationship arises only when you separately engage us for legal services and we confirm the engagement (see section 3).
The platform does not access your Sponsorship Management System (SMS), act as your Key Contact, Level 1/2 User or representative, submit anything to the Home Office on your behalf, or handle government fees. All interactions with the Home Office — including reports of changes in circumstances within the required timeframes — are made by you, outside the platform.
Deadline calculations, completion indicators and risk flags are automated indications computed from the information your organisation enters. They do not confirm compliance and are not a prediction of any Home Office decision.

4. Separate legal services

As an SRA-regulated law firm, Nara Solicitors also offers legal services — including immigration and sponsor-licence advice — which you may choose to engage separately. Any such engagement:

is governed by its own client-care letter and terms of engagement, not by these Terms;
begins only when we have confirmed it in writing — a platform subscription does not include legal advice, and contacting platform support does not open a legal matter;
is entirely optional: your use of the platform is never conditional on instructing us, and declining legal services does not affect your subscription.

Where you do instruct us, we will agree with you what information (if any) you wish to share from your platform records for the purposes of that matter; we do not use your platform data for legal casework without your instruction.

5. Registration and your account

Accounts are approved by us before first use, and your email address must be confirmed. You agree to:

provide accurate, complete registration information and keep it up to date;
keep your login credentials confidential and enable and maintain two-factor authentication (which the Service requires), including keeping your recovery codes safe;
be responsible for all activity under your account;
notify us promptly at the contact address below if you suspect unauthorised access to your account;
not access the Service by automated means (bots, scrapers) or attempt to probe, disrupt or bypass its security controls.

6. Your responsibilities as a sponsor

Compliance stays with you. Your organisation — and in particular the Authorising Officer named on your sponsor licence — remains solely responsible for compliance with all Home Office sponsor duties, for meeting reporting deadlines, and for the accuracy of anything you submit to the Home Office. We assume no liability for penalties, licence suspension or revocation, refusals or any other action taken by the Home Office.
Your data drives the outputs. Reminders, deadline calculations and indicators are only as accurate as the dates and information you enter. You are responsible for entering records accurately, completely and promptly, and for keeping them current.
Lawful data. You must have the legal right to upload the personal data and documents you store in the Service, and you are responsible for obtaining any consents required by data-protection law.
Your own records duties. The Service supports, but does not replace, your record-keeping duties under the sponsor guidance. You should retain your own copies of documents as required and export what you need before deleting records or your account.

7. Acceptable use

You must not:

use the Service for any unlawful purpose, or store content that is unlawful, malicious or infringes another person’s rights;
attempt to access another customer’s data, or any part of the Service you are not authorised to use;
interfere with the operation of the Service, introduce malware, or place unreasonable load on it;
copy, resell, sublicense or make the Service available to third parties, or use it to build or benchmark a competing product;
remove or obscure any notices, disclaimers or branding displayed by the Service.

Respectful conduct. We will not tolerate abusive, threatening, discriminatory or harassing language or behaviour towards our staff. We may suspend or terminate the Service immediately in such cases; fees already due remain payable.

8. Plans, seats and fees

Each plan includes a number of employee seats — one per worker record. When you reach your plan’s limit you cannot add further workers until you delete a record or move to a larger plan. Plan changes are agreed with us directly.
Fees, billing period and payment terms are as agreed when your account or plan is set up (or as later varied by agreement). All fees are exclusive of VAT, which is added where applicable.
We may change plan pricing with at least 30 days’ written notice; changes take effect from your next renewal.
If an invoice is not paid by its due date we may, after notice, charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, recover reasonable collection costs, and place your account into read-only mode or suspend it until the balance is settled.
Except where these Terms or the law say otherwise, fees already paid are non-refundable, and cancelling part-way through a billing period does not create a right to a refund for the remainder of that period.
Government fees. The Service does not collect, calculate or advise on Home Office or other government fees. Any such fees are between you and the relevant authority. Fees for separately engaged legal services are set out in the relevant engagement terms, not here.

8A. Free trial

Where we offer a free trial, it runs for 60 days from the day your account is created and includes one sponsored-worker record. No payment details are taken for a trial.
These Terms — including the acceptable-use rules, the Data Processing Agreement and the Privacy & Cookies Policy — apply in full during the trial. The Service is provided during the trial as available and as described, without any additional commitment.
When the trial ends (unless you have moved to a paid plan), your account becomes read-only: you can still sign in, view and export everything you entered, and delete your account, but you cannot add or change records until you upgrade. Your data is preserved and is never withheld from you.
Either of us may end the trial at any time; we may also decline, limit or withdraw trials where we reasonably suspect abuse (for example duplicate or automated signups).
Upgrading during or after the trial moves your account to the chosen plan under §8, keeping all data you entered during the trial.

9. Your data and documents

Everything you enter or upload (“Customer Data”) remains yours. You grant us a licence to host, process, back up and display Customer Data solely to provide and support the Service. We claim no other rights over it.
Documents are stored privately and served through secure, time-limited links; they are never made publicly listable.
You can export a worker’s full record from the Service at any time, and you may ask us for a copy of your data before or shortly after termination.
Deleting a worker record, or deleting your account, is permanent. The Service warns you and requires confirmation, but it cannot recover deleted data afterwards. Make sure your own record-retention duties are satisfied before you delete.

10. Intellectual property

We (and our licensors) own all intellectual property in the Service, including its software, design, text and branding. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes for as long as your account is in good standing. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

11. Data protection

For the personal data of your workers stored in the Service, your organisation is the controller and we act as your processor, processing it only to provide the Service. For your account, security and billing data, we are the controller. Details of what we process, our sub-processors, security measures and your rights are in our Privacy & Cookies Policy, which forms part of these Terms. Our Data Processing Agreement (UK GDPR Article 28) also forms part of these Terms and applies automatically to the worker data you enter into the Service from the moment you accept these Terms — no separate signature is needed. A countersigned copy is available on request.

12. Reminders and automated indications

Email reminders and in-app notifications are provided on a reasonable-efforts basis. Email delivery can fail for reasons outside our control (spam filtering, full mailboxes, outages). Reminders are an aid — not a substitute for your own compliance calendar — and missing a reminder does not transfer any Home Office deadline responsibility to us.
Deadline windows shown by the Service (for example working-day reporting windows) are computed from the dates you enter and from published guidance current at the time the Service was last updated. You must verify deadlines against current Home Office guidance before relying on them.
Automated indication based on the information you entered. Not legal advice and not a confirmation of compliance.

13. Availability, changes and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance will be carried out with reasonable consideration for business hours.
We may improve, add or replace features. If a change materially reduces the core functionality you have paid for, you may end your plan by written notice within 30 days of the change.
Support is provided by email at support@narasolicitors.com during UK business hours (9:00–17:30 on a day other than a Saturday, Sunday or public holiday in England and Wales). We are not obliged to respond outside those hours.

14. Suspension and termination

By us. We may suspend your account, place it into read-only mode, or terminate it:

for material breach of these Terms that is not remedied within 14 days of written notice (or immediately for serious misuse, unlawful activity or the conduct described in section 6);
while any invoice remains overdue after notice;
where we are required to by law.

By you. You may:

stop using the Service and delete your account at any time from Settings (permanent — see section 8);
terminate by written notice if we materially breach these Terms and fail to remedy the breach within 30 days of your notice, or if we become insolvent or cease trading — in which case we will refund any fees paid for the period after termination.

On termination your access ends. We will make your data available for export for a reasonable period (unless you deleted the account yourself, which removes the data immediately), after which it is deleted in line with our Privacy & Cookies Policy. Sections that by their nature should survive (including 8, 9, 14, 17 and 18) survive termination.

15. Disclaimers and liability

The Service is provided “as is”. To the extent permitted by law we exclude all implied warranties, including fitness for a particular purpose.
We are not liable for: decisions, delays, penalties or enforcement action of the Home Office or any authority; loss arising from inaccurate, incomplete or late information entered by you; missed deadlines; loss of profits, revenue, goodwill or anticipated savings; or any indirect or consequential loss.
Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim. Liability arising from any separately engaged legal services is addressed in the terms of that engagement, not these Terms.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

16. Your indemnity to us

You will indemnify us against losses, damages and reasonable costs (including legal costs) arising from third-party claims caused by: (a) your breach of these Terms; (b) Customer Data you upload in breach of the law or of another person’s rights (including uploading worker data without a lawful basis); or (c) your own employment, compliance or immigration decisions and any advice you give to others. This indemnity does not apply to the extent a claim is caused by our breach of these Terms, our negligence, or our breach of data-protection law.

17. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control — including natural disasters, epidemics, war, civil unrest, terrorism, government action, changes in law, power or telecommunications failures, or failures of third-party infrastructure. The affected party will notify the other and take reasonable steps to mitigate the effect.

18. Changes to these terms

We may update these Terms from time to time. For changes that are materially adverse to you we will give at least 30 days’ notice by email or in-app notice; other changes take effect when posted on this page. If you do not accept a materially adverse change you may terminate before it takes effect; continuing to use the Service after the effective date constitutes acceptance.

19. General

These Terms, together with the Privacy & Cookies Policy, the Data Processing Agreement and any order or plan agreement, are the entire agreement between us regarding the Service. Separately engaged legal services have their own terms.
If any provision is found unenforceable, the remainder continues in force.
A failure to enforce a right is not a waiver of it.
You may not assign these Terms without our written consent; we may assign them to a successor of our business.
No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

20. Governing law and disputes

These Terms are governed by the law of England and Wales. The parties will first attempt to resolve any dispute by good-faith negotiation; failing that, the courts of England and Wales have exclusive jurisdiction. Nothing prevents either party seeking injunctive relief, or us recovering unpaid fees, through the courts. As an SRA-regulated firm we also maintain a complaints procedure — contact us for details.

21. Contact

Platform support: support@narasolicitors.com
Nara Solicitors Ltd, Spaces Canary Wharf, 25 Cabot Square, London E14 4QZ, United Kingdom
narasolicitors.com · Authorised and regulated by the Solicitors Regulation Authority (SRA No. 8006464)

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